Enterprise Resource Planning technology represented the culmination of end-to-end enterprise integration and automation. When done well, ERP enables companies to function as a well-tuned machine. When done badly, ERP can waste millions (even hundreds of millions) of dollars of time, effort and investment.
If you simply create a standalone community, you will only create a place where your stakeholders socialize. While this is nice, it will not create a large return on your investment. If you want to maximize the return on investment in your business community, you need to embed it into the your entire enterprise....
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Tags: American Express, Analysis, Billing, CMS, Dell, eCommerce, Men's Health, Merchandising, OPEN Forum, Sales Force, SCRM, SFA, Social CRM
Posted in ERP, Emerging Technologies, Extending the Value Chain, Internet (1.0), Lead Gen & CRM, Managing Technology, Mobile, Service Delivery, Social Media / Web 2.0, Systems Engineering & Integration | No Comments »
The 2009 Gartner Hype Cycle Special Report evaluates the maturity of 1,650 technologies and trends in 79 technology, topic and industry areas. New Hype Cycles this year include cloud computing, data center power and cooling technologies, and mobile device technologies. Here are my Web 1.0 reflections and Web 2.0 prognostications based on this report…
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Tags: ADKAR, Amazon, Angie's List, AOL, Chasm Group, Creative Destruction, Epinions, Gartner, Hype Cycle, IM, Instant Messaging, Kobza, Meritocracy, Search, Twitter
Posted in ERP, Emerging Technologies, Internet (1.0), Lead Gen & CRM, Market Analysis, Market Creation & Disruption, Mobile, Social Media / Web 2.0, Strategy & Marketing | 1 Comment »
I have seen a lot of activity on Twitter discussing the potential of using social networking to help ERP implementations. Based on personal experience, recent discussions with ERP Program Managers and Work Stream Leads and interviews of those who "lived through" ERP programs I have put together a concept for an Enteprise 2.0 Business...
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Tags: BPR, Business Process Reengineering, Business Service, Enterprise 2.0, Oracle, Red Team, SAP, Social Collaboration
Posted in Business Transformation, Change Management, ERP, Market Positioning, Program Management, Service Delivery, Social Media / Web 2.0, Strategy & Marketing | 1 Comment »
Last week I attended Microsoft Dynamic's Convergence conference in New Orleans (as a Partner). While most of the conference went as I expected, I did walk away with a few surprises and insights. Here they are...
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Tags: Dynamics, Gov 2.0, MBSEVENTS, Microsoft
Posted in ERP, Lead Gen & CRM, Market Analysis, Random Thoughts, Strategy & Marketing | No Comments »
My initial thoughts based on this morning's kick-off (and dinner last night with some team members from Microsoft and its partners)...
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Tags: Citizen, Convergence, Dynamics, ERP, IDS Scheer, MBSEVENTS, Microsoft, SAP
Posted in ERP, Lead Gen & CRM, Random Thoughts | No Comments »
This week I will be at Microsoft Convergce (their public sector Dynamics CRM conference). I will be posting and Tweeting on what I see there...
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Tags: CRM, Fusion, Gov 2.0, MBSEVENTS, Oracle, PegaSystems, Salesforce.com, SAP, Siebel
Posted in ERP, Lead Gen & CRM, Market Analysis, Random Thoughts | No Comments »