“Only two industries in the world call their customers ‘users.’ The illegal drug trade and the IT industry.” This joke highlights a condition that too many customers feel about how they are considered by developers of too many software and computer products. Companies can avoid being characterized by this joke if they always remember...
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Skype is a great service. Last month, a consortium of investors bought Skype from eBay so they could run it as an independent business. However, before they can successfully re-commercialize Skype into the industry leader its technology allows, the new owners will first have to overcome a major fraud perception…
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If you simply create a standalone community, you will only create a place where your stakeholders socialize. While this is nice, it will not create a large return on your investment. If you want to maximize the return on investment in your business community, you need to embed it into the your entire enterprise....
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A key blogger I follow (and who occasionally writes about my work) just posted on Twitter that his email service provider is down. It reminded me an idea for a Business Service to PRO-ACTIVELY enhance service delivery (not just reactively responding to calls, emails and tweets)...
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I have seen a lot of activity on Twitter discussing the potential of using social networking to help ERP implementations. Based on personal experience, recent discussions with ERP Program Managers and Work Stream Leads and interviews of those who "lived through" ERP programs I have put together a concept for an Enteprise 2.0 Business...
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Many intermingle the terms "Application Service Provision (ASP)" and "Software-as-a-Service (SaaS)." However, these can be very different. It is important to confirm what your getting when you buy and ASP-based solution to ensure you avoid surprise costs...
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The launch of the enterprise application market was a great step forward for software. It significantly reduces the risk of using software to enhance enterprise operations and provided much-needed standardization that allowed CIOs and CTOs to acquire knowledgeable staff and adopt best practices. However, it takes a careful approach -- and a...
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I could title this, "Confessions of a Serial In-house Build-over-buy Guy" as I was guilty of doing this many, many times. Regardless of how good your team is (I have been privileged to lead some of the best) and how unique your requirements are, it will ALWAYS be more expensive to build "it"...
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